UShop VShip

1. What is VAT?

Value Added Tax, or VAT, is an indirect tax applied to the consumption of goods and services. It was implemented in Bahrain in January 2019 and in Saudi Arabia and the United Arab Emirates in January 2018, with a standard rate of 5%. VAT is levied at each stage of the supply chain, with consumers generally bearing the cost while businesses act as tax collectors on behalf of the government.

2. Can I ship items with batteries?

No, we cannot ship packages containing batteries.

3. How can I track my shipment?

You can easily track your shipments using the 'Track Order’' feature on our website.

4. Do I have to pay customs duties on my packages?

Yes, you are responsible for all customs duties associated with your UshopVship packages.

5.When do I need to make a payment to UshopVship?

Once we receive all your packages at our warehouse, we will consolidate them and calculate the actual weight of the shipments. We will then send you a payment link for your convenience.

6.How can I contact UshopVship?

To get in touch with us, please click on the Contact Us button to find various ways to reach our support team.

7.Can I ship goods that require temperature-controlled storage?

No, we do not have temperature-controlled facilities during transport. Therefore, we strongly discourage shipping goods that are sensitive to temperature changes.

8.What happens if there are prohibited items in my shipment?

If prohibited items are found in your shipment, we reserve the right to take appropriate actions, including discarding the items or terminating the shipping process.

9.Does UshopVship collect import taxes?

We do not collect import taxes on shipments. If import taxes are applicable, our courier partner will assist in collecting the tax along with the service fee.

10.Will you change the packaging of my parcel?

For the safety of your parcel during transport, we may change the carton box or package if it is oversized or if the volumetric weight significantly differs from the actual weight.

11.Is there compensation if my parcel is lost?

If your parcel is lost during shipping and is not insured, we can provide compensation up to a maximum value of US$100. For more details, please contact us.

12.What should I do if I forget my password?

You can reset your password by clicking on Forgot password on the Login page.

13.When should I declare my parcel?

Once the retailer sends out your parcel and you receive the tracking number, please complete the parcel declaration in the designated section.

14.How do I declare my parcel on UshopVship?

To declare your parcel, provide the tracking number, product name, unit price, quantity, and product URL. You can start your shipment declaration by clicking here.

15.What if I discover a problem with my parcel upon receipt?

In most cases, we do not open packages for inspection if the recipient's information and address are correct. If you have concerns or questions about your package, please contact the online retailer directly for assistance.

FAQs